Merrell Rushworth – Client Service Specialist
Licensed 2-20 Agent
Certified Insurance Service Representative (CISR)
Merrell was the first employee hired at Heidrick & Co. Insurance in 2011. She worked closely with Chris Heidrick to set up processes and procedures for the agency. Today, as a Client Service Specialist, Merrell is an integral part of the company’s operation, by assisting clients with a variety of needs.
After a new policy is put in place by one of our producers, Merrell jumps in to make sure all insurance company, lender and client requirements have been met. She assists clients with any questions or concerns they have about their coverages, makes changes to policies as necessary and assists with billing.
Merrell has been working in the role of client service for more than 30 years. She began her career in the travel industry working for Eastern Airlines. She then launched into the insurance industry working for USAA for nearly a decade. Prior to joining Heidrick & Co., Merrell worked for an independent insurance agency in Naples.
Merrell holds the designation of Certified Insurance Service Representative (CISR) through the National Alliance for Insurance Education.
She grew up in Sanibel at the Island Inn, where her parents were the resort’s caretakers. She currently lives in Fort Myers and is the primary caretaker for her elderly father. Merrell is involved in the community as the assistant treasurer for St. Michael’s Episcopal Church, board member of the Island Inn and a member of the Sanibel Historical Committee.